On Tuesday 26th August around 12pm, a core network switch started to fail intermittently. This resulted in outages and loss of internet connections for customers on our network. Dreamtilt identified the issues and implemented a fix by around 2pm that resolved most of the issues, however the switch needed to be changed urgently on Wednesday. This...
On Monday 10th March, around lunchtime, Gladstone had a significant weather event that resulted in numerous lightning strikes and damage with very heavy rain periods. It was at this time that a lightning strike occurred to the tower at Mt Biondello. The strike caused significant damage to equipment on the tower and resulted in power to...
Dreamtilt would like to advise that customers in Benaraby will be affected on the 22nd May from 9am to 3pm as we conduct maintenance on the Benaraby tower. During this time customers will not be able to connect to the Internet as the tower will be lowered for important works to be completed. We will return service...
Dreamtilt will be conducting maintenance and improvement upgrades on the radios on One Tree Hill. Interruptions may occur for customers on these services between 9am to 3pm on Thursday and Friday (9th and 10th) of May. Internet may be affected as change overs occur and are expected to be between 30 - 45 minutes at times. We apologise...
As our customers are aware, Dreamtilt suffered a major outage from just after 2pm on Wednesday. This outage affected all customers and services. We responded within 20mins of being aware of the issue and determined that the problem was a rebooting main core router that connects to the fiber that provides internet access to our network. Unfortunately...
Dreamtilt is advising customers that there will be a major Internet outage scheduled for Thursday December 15th from 7am to 5pm. The outage is required for a significant fiber replacement and splicing that will occur on this day. The outage time is required for fiber replacement to occur. We understand that this is a significant outage time,...
Dreamtilt is aware of an outage at Boyne / Tannum as a result of the storm. Unfortunately it appears that our access point radios that allows customers to connect to the Internet have been damaged due to a lightning strike that occurred on the tower. We have been trying to repair from the ground, but at this...
Dreamtilt wishes to advise customers that on the Tuesday 13th September between 9am and 11am there will be work on our main fiber cable that will be required for service upgrades to our main capacity. During this window there will be a 40min outage that will occur as our main service is upgraded. This outage...
Dreamtilt is aware of a loss of services to customers at Silos before 9am on 29th December - we are looking into the issue. ETA for repair is around 2-3 hours as we will look at access and replacement of faulty equipment. Issue is believed to be a fibre interface between the radio backhaul and...
Dreamtilt is aware of a faulty radio affecting customer connections causing intermittent drop outs for some customers connected to Grainco. We have ordered a replacement radio to be shipped overnight and we are hopeful to replace the radio by tomorrow (30th November 2021) provided overnight delivery is successful. We will update our progress in our customers portal...
