Account Contacts

Account Contacts


This article will give you a rundown of the different types of contacts that may be on a Dreamtilt account.

“Contacts” are people listed on the account (such as the account holder) along with their contact details. Each type has its own specific purpose and set of permissions which outline what the contact is authorised to do on the account.

If you need to contact us, please see Contact Us on our website for all of your options.

A Billing contact is the most common contact type on an account. They receive billing information and have the most authority over the account – each Billing contact is an “account holder”.

Billing contacts can:

  • Add new contacts to an account
  • Edit existing account contacts
  • Add, change, or relocate any non-telephony services on the account
  • Cancel services and/or close an account
  • Lodge service faults
  • Access invoices and other billing/payment information
  • Change payment details

Technical contacts exist for the purpose of making technical changes to the account without having access to billing information.

Technical contacts can:

  • Carry out troubleshooting on the service with the assistance of our Support Team
  • Lodge a service fault ONLY IF a Billing contact has accepted responsibility for a possible Incorrect Callout Fee

Technical contacts cannot:

  • Access billing/account related information including service passwords
  • Approve billing of a possible Incorrect Callout Fee
  • Make changes to the account details
  • Add, change, cancel or relocate any services

User contacts (also known as an Advocate) have the lowest authority on the account. This type of contact may be useful if you have a housemate who may need to troubleshoot the service in your absence, but you don’t want to let them make any changes on your account.

User contacts can:

  • Carry out troubleshooting on the service with the assistance of our Support Team

User contacts cannot:

  • Lodge any faults
  • Access billing/account related information including service passwords
  • Approve billing of invoices not paid
  • Make changes to the account details
  • Add, change, cancel or relocate any services

A customer can appoint an Authorised Representative to act on their behalf, if the customer requires. A person made an Authorised Representative has the power to act on the customer’s behalf as if they are the customer or, if the Authorised Representative has more limited rights, the level of access that the Authorised Representative has to the customer’s information. To appoint an Authorised Representative download the form here, and send it to Dreamtilt, PO BOX 7073, Gladstone. Qld. 4680.

 

You can add, edit or delete contacts online in your Billing Account Login.

Once logged in to your account online, click on the Hello, (Name) drop down menu on the top right menu and select Contacts / Sub Accounts

The following page will be displayed that will give you options to add a new contact. If you wish the contact to have access to your account online and login with their own details, tick the Activate Sub-Account option.

Select the permissions you wish to give to the Contact and then Save Changes.

https://docs.whmcs.com/img_auth.php/2/22/Subpermissions.png

 

If you assistance adding a contact and you are the account holder please call us on 1300 306 126 for a hand.

 

If you need to take control of an account via Power of Attorney or a similar scenario where the account holder is unable to manage their account, please call us on 1300 306 126.

We should be able to search for your account in our billing system and we can then advise what’s necessary to gain access to the account information (such as a Statutory Declaration).